These Terms of Service (“Terms”) constitute a legally binding agreement between Dataomen Inc. (“Dataomen,” “Company,” “we,” “our,” or “us”) and the individual or legal entity accessing or using the Services (“you,” “your,” or “Customer”).
These Terms govern your use of Dataomen's analytical platform, website, infrastructure, APIs, mobile applications, and related services (collectively, the “Services”).
By clicking “I Agree,” creating an account, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use the Services.
If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization. Your use of the Services is also subject to our Privacy Policy.
1. Description of the Services
Dataomen provides a cloud-based analytical Software-as-a-Service (SaaS) platform designed to help users ingest, process, analyze, and visualize complex datasets.
The Services may include:
- Natural-language-to-SQL systems
- AI-generated analytical narratives
- Data visualization engines
- Vectorized execution pipelines
- Embedded analytical query engines (such as DuckDB)
- Third-party data integrations
- Cloud data storage and synchronization tools
- AI-powered semantic query routing
Users may connect external data sources including:
- e-commerce platforms
- CRM platforms
- financial platforms
- databases
- APIs
The Services provide analytical tools only.
No Guarantee of Business Outcomes
Dataomen does not guarantee that use of the Services will result in:
- increased revenue
- improved operational performance
- financial gains
- correct predictions or insights
All analytics, metrics, and visualizations generated through the Services are informational only.
2. Eligibility
To use the Services, you must:
- be at least 18 years old
- have the legal capacity to enter a binding contract
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
3. Accounts and Registration
To access certain features, you must create an account. You agree to:
- provide accurate registration information
- maintain the confidentiality of your credentials
- promptly notify Dataomen of unauthorized account access
You are responsible for all activity occurring under your account. Dataomen may suspend or terminate accounts suspected of unauthorized activity.
4. Infrastructure Architecture
The Services operate on distributed cloud infrastructure which may include providers such as:
- Vercel
- Render
- Cloudflare
- Supabase
- cloud object storage services
Customer data is isolated through:
- tenant partitioning
- authentication systems
- row-level security policies
By using the Services, you consent to processing of data within such distributed infrastructure.
5. Billing and Payment
Certain features of the Services may require payment. Payments may be processed through third-party payment providers. All prices displayed are exclusive of applicable taxes.
You agree to pay all applicable charges and taxes associated with your use of the Services. Dataomen reserves the right to modify pricing at any time.
6. Compute Credits and Usage
Subscriptions may include compute credits used for platform operations including:
- analytical queries
- AI inference
- data processing
- synchronization operations
- storage scans
Compute credits:
- have no cash value
- are non-transferable
- are non-refundable
- may expire at the end of the billing cycle
Dataomen may implement:
- rate limiting
- compute throttling
- workload queuing
to protect infrastructure stability.
7. AI Functions
The Services may include artificial intelligence capabilities such as:
- natural language query generation
- AI-generated SQL
- automated insights
- narrative generation
- visualization suggestions
Users provide Inputs (data and prompts) and receive Outputs generated by AI systems. You retain ownership of your data and outputs. However, Dataomen retains all rights to the AI systems, algorithms, and infrastructure used to generate outputs.
8. AI Limitations and Hallucination Disclaimer
Artificial intelligence systems may generate:
- incorrect outputs
- inaccurate analytics
- flawed SQL queries
- misleading narratives
Outputs may not always be correct or reliable.
You acknowledge that:
- AI outputs are informational only
- you are responsible for validating results
- you must independently verify outputs before making decisions
Dataomen shall not be liable for decisions made based on AI outputs.
9. User Generated Content
You may upload or synchronize data through the Services. User Generated Content includes:
- uploaded files
- datasets
- database connections
- prompts
- API-imported data
You retain ownership of your content. You grant Dataomen a limited license to:
- store
- process
- analyze
- display
your data solely to provide the Services. Dataomen does not use customer data to train cross-tenant AI models.
10. Acceptable Use Policy
You agree not to:
- reverse engineer the platform
- attempt to access other tenants' data
- bypass security protections
- run cryptocurrency mining workloads
- execute infrastructure-abusing scripts
- upload malicious software
- upload illegal data
Violations may result in account suspension or termination.
11. Third-Party Integrations
The Services may integrate with third-party services. Dataomen does not control these services and is not responsible for:
- outages
- API changes
- rate limits
- data inaccuracies
- security breaches
Your use of third-party services is subject to their own terms.
12. Intellectual Property Rights
All platform technology is owned by Dataomen or its licensors. This includes:
- software
- algorithms
- infrastructure architecture
- UI designs
- trademarks
- documentation
You receive a limited license to access the Services. You may not copy, distribute, sell, or create derivative works from the platform.
13. Confidential Information
You agree not to disclose or misuse any confidential information relating to:
- platform architecture
- proprietary algorithms
- internal technical systems
- business operations
This obligation survives termination of the Services.
14. Suspension and Termination
Dataomen may suspend or terminate access if:
- these Terms are violated
- payment obligations are not met
- infrastructure abuse occurs
- required by law
You may cancel your account at any time.
15. Data Retention and Deletion
Upon termination:
- data may remain available for up to 30 days
- after this period, data may be permanently deleted
Deleted data cannot be recovered. Unused credits are forfeited.
16. Disclaimer of Warranties
The Services are provided “as is” and “as available.”
Dataomen disclaims all warranties including:
- merchantability
- fitness for a particular purpose
- non-infringement
Dataomen does not guarantee uptime or uninterrupted service.
17. Limitation of Liability
To the maximum extent permitted by law, Dataomen shall not be liable for:
- lost profits
- loss of revenue
- data loss
- business interruption
- indirect damages
Total liability shall not exceed the greater of:
- fees paid in the prior six months
- $100 USD
18. Indemnification
You agree to indemnify and hold harmless Dataomen from claims arising from:
- your use of the Services
- violations of these Terms
- violations of applicable laws
- infringement caused by your data or content
19. Data Protection Compliance
You agree that all data uploaded through the Services complies with applicable data protection laws including:
- UAE Personal Data Protection Law (PDPL)
You represent that you have obtained all necessary permissions to process personal data. Dataomen is not responsible for unlawful data submitted by users.
20. Export Control and Sanctions
You agree not to use the Services in violation of export control or sanctions laws. You represent that you are not:
- located in sanctioned jurisdictions
- listed on restricted party lists
Dataomen may terminate access to comply with legal obligations.
21. Infrastructure and Security Limitations
The Services rely on third-party infrastructure providers. While reasonable security measures are implemented, no system is completely secure. Dataomen shall not be liable for incidents caused by external infrastructure providers.
22. Beta Features
Dataomen may offer experimental or beta features. These features:
- may contain bugs
- may change or be discontinued
- are provided without warranties
Use of beta features is at your own risk.
23. Dispute Resolution
Before initiating legal proceedings, parties agree to attempt informal resolution for 30 days. If unresolved, disputes may be resolved through arbitration or competent courts.
24. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Ras Al Khaimah.
25. Changes to the Terms
Dataomen may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the revised Terms.
26. Entire Agreement
These Terms constitute the entire agreement between you and Dataomen regarding the Services. If any provision is unenforceable, the remaining provisions remain valid.
27. Contact Information
If you have questions regarding these Terms, contact:
Email: legal@dataomen.comAddress:
Dataomen Inc.
Ras Al Khaimah
United Arab Emirates